Fourth Generation Computer Services

Technical Support

Fourth Generation can provide direct technical support and consultancy for both commercial and residential computer systems.

Our technical consultants can provide support for Microsoft Windows and Office environments as well as Apple Mac systems. We have the experience and knowledge to resolve problems with email, fax and document management systems, as well as common printer and scanner faults. In cases where a problem cannot be resolved straight away, research will be carried out on behalf of the client in order to identify a solution.

We are keen, where authorised, to utilise remote assistance in order to provide a faster response, thus offering a more efficient service. Where this is not possible, or for more complex problems, we are also happy to work on site. We are also able to provide 'Out of Hours' support 7 days a week, 365 days a year.

Fourth Generation can be requested to analyse a client's current computer systems and make recommendations on how improvements can be made or problems resolved. We are also able to identify where current manual systems could either be enhanced, or replaced with computer-based solutions. In the latter case, we would offer advice and make recommendations for both hardware and software.

We provide technical support for server and PC based operating systems and applications, including:
  • Server Operating Systems: MS© Server 2012, MS© Server 2008, MS© Server 2003, MS© Server 2000, MS© Small Business Server 2011, MS© Small Business Server 2008, MS© Small Business Server 2003, MS© Small Business Server 2000
  • Mail / Fax Server Systems: MS© Exchange Server 2010, MS© Exchange Server 2007, MS© Exchange Server 2003, MS© Exchange Server 2000, MS© Exchange Server 5.5, Zetafax
  • Operating Systems: Windows© 8, Windows© 7, Windows© Vista, Windows© XP, Windows© 2000, Windows© NT, Windows© 98, Mac OS
  • Legal and Accountancy based Practice / Document Management Systems: Osprey, Osprey TM, Videss Legal Office, IRIS Practice Management
  • Application Software: Office© 2010, Office© 2007, Office© 2003, Office© XP, Office© 2000, Adobe, Sage Line 50, Sage Payroll, Sage ACT
  • Digital Dictation and Transcription: Dragon, Crescendo, Philips, Olympus

Hardware support for manufacturers including:
Hewlett Packard (HP), Compaq, Microsoft, IBM, Lenovo, Cisco, SonicWALL, Netgear, Draytek, Belkin, Linksys, D-Link, US Robotics, Intel, AMD, Apple, Philips, Logitech, Olympus, Plantronics, Acer, ASUS, Samsung, LG, Fujitsu Siemens, Toshiba, Sony, Dell, Advent, E-System, Packard Bell, APC, WatchGuard, Roxio, RDX, Western Digital, Seagate, Hitachi, Corsair, Crucial, PNY, Sapphire, MSI, nVidia, 3Com, Brother, Lexmark, Epson, Canon, Oki, Creative, AOC, WACOM, BENQ, Optoma, Kensington, BlackBerry, Android, Zoom, Cooler Master, Antec, O2, T-Mobile, Three, Vodafone.

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