What Our Clients Say

Richard & Danijela Spencer

Tuesday, 13 July 2021

We have relied on Ian Winchester-Fraser and the team at Fourth Generation for several years to provide our computer support. They have consistently provided excellent service and easily understandable informed advice and I would not hesitate to recommend them

Danielle Barnett, All of Music

Thursday, 17 May 2018

I just wanted to drop you a quick line to say how grateful I am for all the work you have done for me over the past couple of months.

You have managed to get my computers (that I thought were dying) revived, and you have completely rewired my whole Internet system for my studio and my house, to the point where it is absolutely magic.

Not only are you amazing at your jobs, you also extremely reliable and trustworthy, and are lovely people!!! I’m so glad that I have found you. You have a customer for life with me!!

All Saints Theydon Garnon Parochial Church Council

Tuesday, 24 October 2017

Fourth Generation Computer Services contributed to the success of the three day Flower Festival held at the All Saints Church, Theydon Garnon in 2016 by creating the eight page brochure entirely free of charge.

Constantly revised due to late inclusions for advertising and changes in content, the team put in a lot of work to produce an excellent result and the All Saints Theydon Garnon Parochial Church Council would like to thank Fourth Generation for all their support in creating the Flower Festival brochure.

Meningitis Help Charitable Trust

Saturday, 7 October 2017 by Anthony E Neve - Director

Once again you have come to our rescue, what can I say great service, really fast and always on the ball.

Colin Cowell MBE, FDS (Eng)

Wednesday, 16 August 2017

Ten years ago it was my good fortune to persuade Fourth Generation to help me with my computer problems. It was a partnership which went beyond my expectations, both in their technical expertise and breadth of experience. My account was very “small beer” for them but I was never treated as being less than important and my errors were never received with sharply in-drawn breath. In fact, courtesy was their byword.

Over the ten years their help has been provided promptly and with a maintained high standard.

C3 Print Group Ltd

Tuesday, 15 August 2017 by Neil R Cook - Director

Fourth Generation has been supporting our IT network for over 10 years. They are nice people to deal with, always available to take our calls and prepared to work around the clock if necessary to ensure any problem is solved promptly. We have suffered very little if any downtime as a consequence. Highly recommended.

Sykes Anderson Perry Limited - Solicitors, UK & International Law

Monday, 14 August 2017 by Chris Sykes - Director, Solicitor - Sykes Anderson Perry Limited, London EC2M

Fourth Generation has handled our IT requirements for many years now. Their service has always been top class. They have handled system replacement , upgrades and day to day maintenance calmly and efficiency. They are happy to work out of hours and at weekends where necessary to minimise disruption. Work is carried out on time and to budget. Above all they are very friendly and helpful and a good personal rapport is to my mind an essential part of a long term business relationship. I highly recommend them.

Pat Chambers

Thursday, 6 July 2017

“Problem with your computer?” — then Fourth Generation is the place to call. The staff are extremely helpful, no problem is too small. I have been using this company for many years and I can honestly say I have never had a better service.

Bardney Playgroup - The School Grounds, Bardney

Monday, 7 March 2016 by Hayley Ruane - Manager

Bardney Playgroup would like to thank Fourth Generation Computer Services for their kind donation of a new computer.

We are also extremely grateful for the support and set-up process to enable us to start using the computer as soon as possible.

Because we are a registered charity, we are always very grateful for the help we get from companies to enable us to provide the best quality service for the children and families that attend.

The Patch Test & Phototherapy Clinic, Harley Street

Wednesday, 2 July 2014 by Katy Boyden - Clinic Director

I would like to thank you and your staff at Fourth Generation Computer Services for helping the clinic update all of our computer systems.

I would also like to thank you for the ongoing network support that you provide.

Nothing ever seems to be a problem for you, which is quite refreshing these days!

Savills - The Brewery Romford Shopping Centre
Savills - Westgate Leisure Park, Aldershot

Friday, 19 July 2013 by Rubie Charalambous - Centre Director

I write to say thank you for your continual support throughout the year for on-going IT assistance.

Your service delivery is always of a high quality and within a pressured office Fourth Generation has helped us overcome an array of problems.

What has been unique is your consistency and stability.

The two benefits of how Fourth Generation has helped are demonstrated by:

    1.  Problem solving and overcoming obstacles as they are presented;
    2.  Responding swiftly to service delivery;

On this note I am pleased to say that Fourth Generation is our first port of call in trying to sort out any IT problem.

1 Mitre Court Buildings - The Chambers of Lord Gifford QC

Monday, 24 June 2013 by Catherine Smith - Practice Manager

I am the Practice Manager for 1 Mitre Court Buildings - The Chambers of Lord Gifford QC.

On joining 1 Mitre Court Buildings, I became aware of some existing unresolved long standing IT problems. I am pleased that Fourth Generation Computer Services was able to resolve these quickly and efficiently. Their services also extended to the IT equipment and support for individual barristers.

Fourth Generation is continuing to advise 1 Mitre Court Buildings on future plans and how the IT budget can be managed more effectively.

The service provided by Fourth Generation Computer Services is always prompt, courteous, reliable and often beyond the call of duty even if it means working through the night to ensure the system is up and running for the next working day.

Wortley Byers LLP

Wednesday, 6 February 2013 by Andrew Moore - Practice Manager

Fourth Generation provide us with a first class service, easily available to contact at any time during a 7 day week they have gained the complete trust of the Partners enabling them to attend unsupervised at all our offsite locations. Over their time working with us our downtime periods would be second to none.

Kall Kwik Printing Romford

Monday, 4 February 2013 by Dianne Thomson - Centre Owner

Over the years the friendly team at Fourth Generation has provided an excellent service to Kall Kwik. They have supplied computers, set up pc and mac networks and been brilliant problem solvers.

A good example was when disaster struck one day having discovered a security dongle was not working. This crucial little piece of technology was vital and without it print production halted. Other suppliers told us that it was ‘Impossible to repair’, ‘Oh that’ll be expensive to replace’ and even ‘That’ll take a week to get a replacement’! Fourth Generation however put up no obstacle, relished the challenge and practically ran to the rescue! They removed, repaired and replaced said dongle in a few hours. Fantastic.

Their positive ‘can-do’ attitude and efficient service has also given our staff confidence to take their personal computers to them for repair. We would not hesitate in recommending Fourth Generation and can confirm that no member of staff is related to any member of the Fourth Generation team.

S. J. Froggatt

Thursday, 15 November 2012

Fourth Generation Computer Services have supplied us with our PCs, laptops etc for approximately 10 years together with invaluable 24/7 support as and when required. They are a totally professional company lead by Ian Winchester-Fraser with staff who are committed to delivering an excellent service. Whenever we contact them with a problem there is always at least one member of staff ready to assist even if late into an evening or at weekends. A recent occasion was when we were leaving the country for a short holiday. I did not hesitate to leave Fourth Generation Computer Services to deal with the problem who on this occasion managed to rectify the problem by remote access to our computers as our office is approaching 90 miles from theirs. I was then contacted by telephone before reaching the airport to be informed that the problem had been solved.

Their knowledge and advice is invaluable and their care and commitment is second to none. I would not hesitate to recommend their services.

Brighter Home Solutions

Tuesday, 27 November 2012 by Martin Dean MD

I am a client several times over. I first came into contact with Fourth Generation in 1999 at a previous employer. At that time they provided a range of network and client specific services including out of hours response services. Since then they have become my supplier of choice for network, application and pc projects. No task is too small; no project appears too large. If they do not have the service provision directly then they know the best place to seek it.

The knowledge pool is deep at Fourth Generation - and for the complexity of issues that I throw at them it needs to be! From time to time I have come across others that claim to have the service provision. Many of these are far larger. All have failed to live up to expectation. I expect to be a Fourth Generation customer for many years to come.

CPA Studios

Monday, 25 February 2013 by Carol Cull - Business Support Manager

I would like to thank you for the professional service I have received from you over a number of years regarding our IT support. Your level of service is excellent, always courteous and prompt and whether our call be on a Monday morning or Saturday afternoon you always respond with urgency to restore us to normal working.

I look forward to our continued relationship and I would have no doubt in recommending your services to others.

Rose Salmon

Thursday, 24 October 2013

The staff at Fourth Generation are professional and approachable. They were able to repair my machine quickly and with ease.